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NBS guidance problems – Internet Explorer 6

Applies to: NBS Building, NBS Landscape, NBS Engineering Services

Symptoms

When in the NBS Software the Guidance displays the following errors:

“Action Cancelled - Internet Explorer was unable to link to the web page you requested. The page might be temporarily unavailable”

OR

“Warning – Unable to display NBS Guidance”

More information

Microsoft released a Security Update for Windows that may affect the operation of your NBS Specification product.

Microsoft then released further information acknowledging the effect of this update on third party software including NBS Building, NBS Landscape and NBS Engineering Services:

http://support.microsoft.com/kb/892675|
http://support.microsoft.com/kb/896054|
http://support.microsoft.com/kb/896358.

The Security Update for Windows (KB896358) has caused a problem within your NBS software by blocking access of CHM files over networks. NBS guidance files are CHM files and so have been blocked from being accessed in the software on network installations.

To help you resolve this problem the NBS Software support team have created a .reg file that will update your registry based upon the instruction issues by Microsoft. A zip file containing the registry file you need is available to download below. Once unzipped, the file can be executed and will then add the information into the registry to stop the block affecting files in your local intranet zone.

Resolution

For software versions 2008-1 or later:

To resolve this problem please follow the following instructions:

1. Start the NBS software
2. Click on Help > Show start up help page

1. Click the Tick box to accept the Terms and Conditions for the resolution
2. Click 'Yes' to agree to the Terms and Conditions
3. Restart the NBS Software
4. The guidance should now work as normal

For software versions 2007-3 or earlier:

To resolve this problem please follow the following instructions:

1. Download the file below chmfilefix.zip
2. Inside the .zip file will be chmfilefix.reg
3. Double click the chmfilefix.reg file
4. Click 'Yes' to add information to the registry
5. Restart the NBS Software
6. The guidance should now work as normal.

Before using this file please read the following and make note of the following warnings:

1. These changes may make may make the computer more vulnerable to the threat that security update KB896358 addresses
2. Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk
3. Although this fix overrides the Microsoft block on CHM files running on your local network, your system is still patched with the Microsoft update for potential CHM vulnerabilities on the Internet.

Download

chmfilefix.zip - You will need to unzip the file using a utility such as WinZip.

KB number: 10112
Keywords: Guidance, Warning, Action, Canceled, Cancelled, Link, Unable, Web, Requested, Unavailable, Temporarily, Internet, Explorer, Display, Security, View, Issue, Error, Problem, chmfilefix, CHM, File, Files, 6, 7, IE6, Failure
Issue revision no.: 1.1
Issue date: 28/08/2008

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