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Support relating to NBS Specification products

Issues affecting all NBS Specification products - NBS Building, NBS Engineering Services and NBS Landscape:

Installation

Installing NBS specifier products to a standalone machine

Installing NBS specifier products on a network

Installing NBS specifier products using MSI

Error message "Please Insert Disc 1" is displayed during installation

Map a drive in Microsoft Windows

Move NBS Library files to the local machine

NBS software on a Mac

Error 1935 when trying to install NBS Software

Error 1606 when trying to install NBS Software

A message stating Internet Explorer 6 is not installed is displayed

Online updating

Online updating explained

A guide to NBS Online Updating for IT Administrators

A guide to NBS Online Updating for software users

Licensing

Locate my NBS Licence

Renew my NBS Licence

A message stating 'Sorry there are not enough seats available on your network licence, please try again later' is displayed

Error Message Error getting server time is displayed

Moving a licence to a new server

Request code box displays error

Content

Compact and repair files

A message stating "A reference source for this document could not be found" is displayed

Find in which version of the software a Specification was created

Unable to browse for preliminaries in the New Document Wizard

Upgraded software but library files are out of date

Converting old Specification files

Editing

Adding a new Clause

Adding references to an existing project

Adding your own section to a specification

Changing the document title

Enabling Auto-Save

Hide excluded clauses

Renaming NBS Specifications

Error message "The document path is a library" is displayed

NBS Section is blank displaying only the title

Increasing and decreasing text size

A message stating "The document is read only" is displayed

Creating your own Clauses

Guidance

The compatibility of NBS software with Internet Explorer 7

Error message: It would appear that you do not have the following library file(s) within your resources folder

NBS Guidance Problems - Internet Explorer 6

NBS Guidance Problems - Internet Explorer 7

NBS Guidance to some Scottish Technical Standards is missing

NBS Guidance is not displayed for some clauses

A message stating "This is a protected NBS Guidance page" is displayed

Importing

How to browse and open specifications

Error message "Invalid NBS File Format" is displayed

Printing and exporting

Duplex printing from NBS software

Password protect exported documents

Printing a contents Page

Printing and exporting in NBS using the Wizard

Send documents using email

Applying page numbers to documents

Using stylesheets in NBS

Printing in landscape or portrait orientation

Error message: An error occurred while reading the document page layout

A message stating "COULD NOT FIND RTF FILE!" is displayed

Print or Export selected sections rather than the entire document

First revision does not appear on printout

Software permissions

Amending username and passwords

Change user account password

Default username and password

Removing Section Locks

Error Message: Problems retrieving data from security.sms file

Worksection checked out by user [user name] on machine [machine name]

Logging on as a different user

Removing document permissions

Error message "There was an error creating the document. Please use the wizard to try again" is displayed

Software settings

Changing the number of recently used documents

Clear all selected "Don't show me again" messages

Using file locations

Accessing NBS Building Regulations from other NBS products

When opening The Construction Information Service from the NBS software it asks to upgrade to the online version

Anti-Spyware licence problems

Start-up

Error Message 16 bit Windows subsystem error - autoexec.nt

Validating

What is Validation?

Turn on Validation

Validating Specifications

A message stating "The section could not be recorded as complete because it has outstanding validate actions" is displayed

Error message "Procedure call or argument is not valid" is displayed