NBS Guidance Problems

Applies to: NBS Building, NBS Landscape, NBS Engineering Services

Symptoms

NBS Guidance displays one of the following messages:

“Action Cancelled - Internet Explorer was unable to link to the web page you requested. The page might be temporarily unavailable”

“Warning – Unable to display NBS Guidance”

Screen-shot of the 'Action canceled' error

Screen-shot of the Internet Explorer Script Error

More information

Microsoft released a Security Update for Windows that may affect the operation of your NBS Specification product.

Microsoft then released further information acknowledging the effect of this update on third party software including NBS Building, NBS Landscape and NBS Engineering Services:

http://support.microsoft.com/kb/892675
http://support.microsoft.com/kb/896054
http://support.microsoft.com/kb/896358.

The Security Update for Windows (KB896358) has caused a problem within your NBS software by blocking access of CHM files over networks. NBS guidance files are CHM files and so have been blocked from being accessed in the software on network installations.

Resolution

If you have version 2008-1 or later of the NBS Specification software installed you should be shown the following screen by clicking on Help > Show start up help page.

Show start up help page

To resolve the Guidance issue, you need to accept the Terms and Conditions of the resolution by clicking the tick box, once this has been done the 'Yes' button will activate.

Clicking 'Yes' will apply the Guidance fix automatically and display a notification the Guidance fix has been applied.

Guidance fix

If you have an older version of the software or cannot apply this automated fix there is a manual fix available, to obtain the fix follow the instructions below.

Manual guidance fix

For a resolution we must first identify what version of Internet Explorer is installed on the machine. To identify what version you are using, open up Internet Explorer and go to Help > About Internet Explorer, or compare it with the shortcut icons below:

For Internet Explorer 6 Customers: www.thenbs.com/support/knowledgeBase/kb10112spec.asp.

For Internet Explorer 7 Customers: www.thenbs.com/support/knowledgeBase/kb10113spec.asp.

Keywords: Guidance, Warning, Action, Cancelled, Cancelled, Link, Unable, Web, Requested, Unavailable, Temporarily, Internet, Explorer, Display, Security, View, Issue, Error, Problem, chmfilefix, CHM, File, Files, 6, 7
Issue revision no.: 1.1
Issue date: 28/08/2008